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Workplace Leadership

What I Love

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Some of my recent rants on Facebook or in this forum have highlighted problems I’ve encountered with leadership in the military… so much so that I got some pointed feedback on one Facebook post asking about my plans to separate (…which I turned into a different rant, but that’s beside the point).

I was thinking how easy it is to focus on all the bad things and complain about what I think is wrong or what I don’t like, while paying no attention to all the good that has come from the last 18 years in the military.

So this is my tirade about what I love about this job.

Kadena AB, 2012
Best job ever. Usually.

Skills: As a guy fresh out of high school, I was an experienced grocery bagger and stock-boy. I also had a paper route. Highly marketable skills. The Air Force taught me two foreign languages and trained me for intelligence production and first-line analysis. Then they instructed me as an aircrew member and developed my communication skills and crisis management. They’ve taught me decision-making and resource management, and they’ve shuffled me through a variety of jobs and programs that give me some understanding of what works and what doesn’t in a corporate office. Perhaps most importantly, I have been in a variety of positions requiring management and interaction with other people, whether as peers, subordinates, or supervisors. I’ve learned how to get along with others in order to get the job done, even when we personally don’t see eye to eye. I’ve developed empathy for the needs of others, and I like to think that there’s some element of the servant-leadership we hear about during military education–that leadership style which says “I as a leader am here to take care of your needs as you accomplish the mission.” Most of these skills have proven essential over the years, and I know they’ll serve me well after I take off the flight suit and set a retirement shadow box up on the shelf.

Travel: One of the main selling points of military service is that “you get to see the world.” I am quite grateful in this regard. Prior to Basic Training, I never traveled more than two or three hours outside the Chicago area. Now I can say that I have stood on the beaches and battlefields of Okinawa, and I’ve enjoyed the weather in Florida. I hiked the side of Mount Fuji and ate wild strawberries in autumn in the hills of Washington state. I’ve walked the Las Vegas strip at night and visited rural villages in the Philippines on a medical relief mission. I’ve driven through every state west of the Mississippi and I’ve flown around the world. From the markets of Doha, to the temples of Thailand, from the scenic drives of the Monterey Bay, to the tropical paradise of Diego Garcia, I have seen far more of the world than I ever expected. And I have the Air Force to thank for this.

Experiences: The travel is made all the sweeter because of the special memories associated with these places. There’s the satisfaction of flying operational sorties that provide needed intelligence to soldiers on the ground in harm’s way. There’s the excitement of seeing another nation’s military in operation, up close and personal. There’s the joy of interacting with members of other services and other nation’s Air Forces, learning about our commonalities and our different styles of operations. Then there’s the unique opportunities – picnics with the crew eating tuna steaks fresh off a grill, from a fish that was swimming in the open ocean three hours earlier… pig roasts at the park, parties on the beach, and crew traditions in the squadron lounge, hearing stories from the men and women who were doing this job long before I enlisted… connecting with fellow believers around the world and walking into a Chapel on the other side of the earth from home, accepted and allowed to minister to the local congregation through music and song. There’s the special camaraderie that comes from dealing with a frustrating or challenging situation, and knowing that I’m not alone in this, that I’m there with my brothers and sisters in arms, and we’re all fighting to get through it. (And also I got to fly an F-15 that one time.)

People: These experiences would be nothing without the special and tremendous group of people that make up the Armed Forces. On a day-to-day basis, I get to interact with people who have (for one reason or another) raised their right hand and volunteered their service and their very lives for a cause greater than themselves. Not only that, but my job puts me in constant contact with the very best and brightest of this special class of American. As a sheltered young man from a very conservative background who preferred solitude to socializing, my time in the Air Force has been eye-opening, shattering any stereotypes and preconceived notions I had about anyone “not me.” Every day I see people who are totally different from me, and yet they share the desire to excel in what we do, to improve the situations and circumstances around them, to take care of the needs of their fellow Airmen and those less fortunate. I see the selfless service and devotion of individuals to their peers and to this nation, and I am deeply proud to be a part of it. More importantly, when our task sucks and our deadline is looming, and we’re pushing ourselves to the limits to get the job done, I feel a sense of success as my peers tell me, “You made that difficult time better for me. Thanks.”

Family: There is a special group of people that I wouldn’t know at all if it was not for my time in the Air Force. I met my wife in 1996 when she was serving in the Air Force as a Civil Engineering troop on Kadena Air Base, Okinawa. She was my ride to church, my sister in Christ, eventually my best friend, and soon after, my fiancee. We met because a friend from Goodfellow Air Force Base in Texas had a neighbor who had a friend on Okinawa who was a missionary from Hong Kong who happened to know another young Airman who attended a good church where I felt accepted and loved. That’s a mouthful! Now I have a wonderful teenage daughter and three amazing sons (and a pain-in-the-butt wiener dog).

So… when I complain on Facebook about the Air Force doing something stupid, or when I go off on a Thursday Tirade about mismanagement and abuse of power, please understand that I am not whining because I hate my job. I’m venting because I have so many reasons to love this job. So I get upset when our silliness and poor decisions obscure all the awesome reasons to join and stay in the military.

My friends know that when something difficult comes up at work, I will occasionally mutter, “I love my job I love my job I love my job” in an intentionally unconvincing monotone. We all laugh – misery loves company, after all.

But maybe, way deep down, I secretly mean it.

General, Workplace Leadership

Retention – Problem or Solution?

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“You cannot run away from weakness; you must some time fight it out or perish; and if that be so, why not now, and where you stand?” – Robert Louis Stevenson

“If you can’t stand the heat, get out of the kitchen.” – Harry S. Truman

exit

There is a proverb in the Bible–not surprisingly, found in the book called Proverbs–which warns the reader that “Even a fool is thought wise when he holds his tongue.” Sometimes the best thing one can do in a crisis or confrontation is shut up and move on. Sometimes the worst thing one can do is vent their frustration in public.

I don’t always remember that.

Couple those lapses of judgment with a very public forum (i.e. Facebook), and you have a recipe for disaster… especially when you vent frustration about your workplace and your management. Thankfully, I don’t make a habit of Friending my chain of command.

Still, I sometimes get pointed responses – either in person or in social networks. I get it that some people don’t care for whining, and some people don’t see complaining as befitting a Senior Non-Commissioned Officer. I imagine many in the military would think the right thing to do is salute smartly, shut the mouth, and execute the assigned task as ordered.

So, to the whiner, these folks essentially say, “If you don’t like your job, get out.”

I see a problem with that.

I do like my job. I like it enough that I care when it seems we’re doing it wrong.

Quite frankly, I believe that’s why the organization pays me. I’m not just my crew position, qualification or office title. I’m still in the military because the Air Force still values my input and experience, and they’ve seen fit to put me in a position that should carry some influence. They expect me to bring that experience and judgment to bear in making decisions and informing leadership about the effects of how we’re doing business, good or bad.

Sometimes whining is a refuge for the weak and lazy. But sometimes it’s the last resort once dialogue has been shut down and a culture of oppression or fear has silenced official professional dissent. If I can’t say anything that changes what’s wrong, I’m still going to bring it up from time to time.

If all the “whiners” get out, then no one is left to raise concerns.

As a young Airman recently rededicated to the Christian faith, I once thought that the Base Chapel was the place to serve, and I considered cross-training into a Chaplain Assistant job. Surely there, I could really do something good, or so I reasoned. Then a chaplain friend of mine suggested, “If all of the believers get out of their career fields and work in the Chapel, then who’s left to be a positive influence in your workplace?”

Religious issues aside, the logic is sound in this case. What sort of people are we trying to keep?

Do we want only “yes men” who are willing to bend any rule and accept any treatment in order to avoid a confrontation with those above them? Does our organization need leaders with a mind of their own, or do we want only those who parrot back the opinion of leadership? If that’s what we want, then, sure, telling the dissenter to “get out” is good advice.

Are our retention rates a problem, or a solution?

In my career field, at least, we have a shortage of people. We are constantly striving to replace the experienced folk we lose to retirement and separation. We’re grabbing people with the bare minimum qualifications and putting them in demanding positions of authority, and the pool we can choose from is getting more and more shallow each year. We are considered a stressed career field.

So if I’m frustrated by the stress of the job, and if we’re doing things that encourage people to leave our career field, maybe more people getting out only adds to the problem. It’s certainly not fixing anything.

There are people who need to be helped on their way to the door: those who take no initiative, those who disobey orders or violate good discipline, those who produce little or no value added for their unit. The person complaining and trying to prevent harm to his or her institution is not in the same category. They might be going about it wrong, but they’re doing something right. They’re taking ownership of their work.

“If you can’t stand the heat, get out of the kitchen” is a tough-sounding, hard-hitting response that’s great if you just want people to shut up and color. The problem is, you all trained me to cook, and I’ve come to love it. So I’m going to keep stirring the pot, and I’m going to speak up if you’re screwing up the recipe.

That’s why you hired me in the first place.